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Privacy Policy

Last updated: June 27, 2026

At LiveAI Website, we take your privacy seriously. This policy explains what data we collect, how we use it, and how we protect it.

Data We Collect

Account information

When you sign up, we collect your name, email address, and payment details (processed securely by Stripe — we never store your card number).

Your AI account key (Starter plan)

If you connect your own AI account, your key is stored securely using industry-standard encryption. Only your own website can use it — it is never shared.

Usage data

We track how much AI you've used to power your dashboard and apply plan limits. We never record the content of your conversations with the AI.

Website content

Your website content is stored in your own private storage space, completely separate from other users.

How We Use Your Data

Running the service

To set up and maintain your website, process payments, and send you emails (welcome message, invoices, alerts).

Security

To keep the platform safe and make sure no one is misusing it.

Product improvement

Aggregated, anonymised usage metrics help us improve the platform. We never sell your data to third parties.

Data Storage & Security

Where your data lives

All data is stored on secure, professional cloud servers. Everything is encrypted — both when stored and when sent over the internet.

Your data stays separate

Your website, your content, and your credentials are completely private to your account. No other user can access them.

Breach notification

In the unlikely event of a data breach affecting your account, we will notify you by email within 72 hours.

Cookies

Essential cookies

We use session cookies to keep you logged in to the admin panel. These are strictly necessary and cannot be disabled.

Analytics

We use privacy-first analytics (no cross-site tracking, no fingerprinting). You can opt out in your account settings.

Your Rights

Access & export

You can request a full export of your data at any time from your account settings.

Deletion

When you cancel, all your data — your website, files, and saved credentials — is permanently deleted within 30 days.

Contact

For privacy requests, email us at privacy@liveaiwebsite.com.